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Subscribe to our email list for your chance to win $100 store credit each month SIGN UP Keep up with Coastys on Instagram *** SUMMER SALE ON NOW *** Order Now Soft top Surfboards from $219 Shop Now Subscribe to our email list for your chance to win $100 store credit each month SIGN UP Keep up with Coastys on Instagram *** SUMMER SALE ON NOW *** Order Now Soft top Surfboards from $219 Shop Now Subscribe to our email list for your chance to win $100 store credit each month SIGN UP Keep up with Coastys on Instagram *** SUMMER SALE ON NOW *** Order Now Soft top Surfboards from $219 Shop Now Subscribe to our email list for your chance to win $100 store credit each month SIGN UP Keep up with Coastys on Instagram *** SUMMER SALE ON NOW *** Order Now Soft top Surfboards from $219 Shop Now Subscribe to our email list for your chance to win $100 store credit each month SIGN UP Keep up with Coastys on Instagram *** SUMMER SALE ON NOW *** Order Now Soft top Surfboards from $219 Shop Now Subscribe to our email list for your chance to win $100 store credit each month SIGN UP Keep up with Coastys on Instagram *** SUMMER SALE ON NOW *** Order Now Soft top Surfboards from $219 Shop Now Subscribe to our email list for your chance to win $100 store credit each month SIGN UP Keep up with Coastys on Instagram *** SUMMER SALE ON NOW *** Order Now Soft top Surfboards from $219 Shop Now Subscribe to our email list for your chance to win $100 store credit each month SIGN UP Keep up with Coastys on Instagram *** SUMMER SALE ON NOW *** Order Now Soft top Surfboards from $219 Shop Now Subscribe to our email list for your chance to win $100 store credit each month SIGN UP Keep up with Coastys on Instagram *** SUMMER SALE ON NOW *** Order Now Soft top Surfboards from $219 Shop Now Subscribe to our email list for your chance to win $100 store credit each month SIGN UP Keep up with Coastys on Instagram *** SUMMER SALE ON NOW *** Order Now Soft top Surfboards from $219 Shop Now

Shipping policy

Shipping Policy

Shipping & Delivery

We ship all orders from our warehouses in Hawke's Bay and Waikato. 

Once your order is confirmed, we aim to dispatch within 2 working days (Monday-Friday). Occasionally items may be split into multiple packages to arrive faster or to accommodate size/weight logistics: you may receive separate tracking details.

Carriers
We use trusted carriers including NZ Post, Aramex, PBT and Mainfreight.
Once dispatched, you will receive a tracking number via email so you can monitor your parcel.

Shipping Rates
We charge the following flat-rate shipping fees:

  • Small items … $15 NZD (NZ)

  • Medium items … $25 NZD (NZ)

  • Large items or surfboard — North Island … $60 NZD

  • Large items or surfboard — South Island … $80 NZD

Delivery Timeframes (Estimated)

  • North Island (main centres): 2-4 working days after dispatch

  • North Island (rural/remote): 3-5 working days after dispatch

  • South Island: 3-5 working days after dispatch

  • Larger items / surfboards may take up to 7-10 working days depending on carrier schedules and region
    Please note: delivery times are estimates only. Public holidays, weather, rural delivery schedules and carrier loads may affect timing.

Multiple-Package Orders
If your order ships in more than one parcel, each will carry its own tracking number and may arrive at slightly different times. We recommend waiting until all parcels are delivered before assuming a missing item.

Shipping Restrictions & Notes

  • We currently ship within New Zealand only (unless otherwise arranged).

  • We do not ship to PO Boxes

  • If your address is rural/remote, an extra delay may apply. You may wish to provide a workplace address for smoother delivery.

  • Please ensure the shipping address you provide is correct and someone will be available to sign / receive the parcel if required. Missed deliveries may result in additional fees or redelivery costs, for which we may ask you to cover.

Questions / Issues
If you haven’t received a tracking number within 3 working days of purchase, or if you have any questions about delivery, please contact us at hello@coastys.nz. We’ll work with the carrier to track your parcel and keep you in the loop.

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